Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: April 29, 2025

Dr. Plumbing Inc. ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

1. Information We Collect

We collect personal information only when you voluntarily provide it through our website contact forms or by calling us. This may include:

• Name
• Phone number
• Email address
• City or postal area
• Description of your plumbing service request

We also collect standard non-personal website analytics data (pages visited, browser type, device type) through Google Analytics 4 to improve our website performance.

2. How We Use Your Information

• To respond to your plumbing service inquiry or request
• To schedule and provide plumbing services
• To follow up on completed service calls
• To improve our website and service quality

We do not use your information for marketing purposes without your explicit consent.

3. We Do Not Sell Your Information

Dr. Plumbing Inc. does not sell, rent, trade, or share your personal information with third parties for commercial purposes. Period.

4. Third-Party Services

Our website uses the following third-party services which may process data:

• Netlify — website hosting and form submissions (SOC 2 certified)
• Google Analytics 4 — anonymous website usage analytics
• Google Fonts — website typography (no personal data collected)

Form submissions are processed by Netlify and forwarded to our email. Netlify is GDPR and SOC 2 compliant.

5. Cookies

Our website uses Google Analytics cookies to understand website traffic patterns. These cookies collect anonymous, aggregated data and do not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain your personal information only as long as necessary to provide the services you requested and as required by applicable law. Form submissions are retained for up to 2 years.

7. Your Rights Under PIPEDA

Under Canada's PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent for use of your personal information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Security

Our website is served over HTTPS (TLS encryption). All form submissions are encrypted in transit. We implement reasonable security measures to protect against unauthorized access, disclosure, or alteration of your personal information.

9. Contact Us — Privacy Questions

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

You may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 if you have concerns about our privacy practices.